How can I contact TemPlaza staff to get support?

Till this moment, there are several ways you can get support from our staff, namely:

  • Support Forum.

    When being our member, you have access to our forum where you can post your problem and get support to solve it.

  • Support Desk System

    It includes two supporting systems: the Ticket system, by submitting a ticket about your problem to us, member will receive answer to the problem. It is also fast and easy to check whether your problem has been solved and how it is fixed.
    The second worth-mentioning supporting system is FAQ includes a lot of useful information to be found.

  • E-mail

    It is also possible to e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. in order to ask them for help.

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Privacy Policy

General information

Privacy Policy of TemPlaza is used in order to protect its customers privacy and security of information stored and shared with us through www.templaza.com. This policy explains clearly how we collect , use and maintain your personal information. By registering and using our site you give consent automatically to use and disclose information if needed. Unless you agree with any terms below, you should not use products or services offered by TemPlaza.

 

Information collection and use

It is essential to collect your personal information in order to be able to make any purchase at TemPlaza. It would be impossible to make purchase unless you share personal information with us. It is required to provide us with data in the form of username and password to be able to enter our website. At the moment of registration, you give us consent to send you some informative e-mails. Additionally, your data has to be used while accessing technical support and it is required to make consent to this. Apart from that, in case of issuing invoices or other documents, the buyer is obliged to inform us about his/her detailed personal information; such as name, address.

Except the use of your personal data for administrative and analytical purposes, it is allowed to use it in case of some legal actions. Protection and defense of the rights or property of TemPlaza are taken into consideration, as well as, merger or other business actions.

 

Changing/updating personal data

If you give permission to send you informative messages, including newsletters about product upgrades, updates, new products/services or discounts available, you have to remember about informing us about changing or updating your e-mail address or other changes you may make. If you are unable to make any changes yourself, we can do it on your request. Also, remember about unsubscribing when you do not want to receive any news messages from us as it is possible to do so.

 

Protection of personal information

Information gathered and stored at templaza.com is fully protected. We do our best to secure data collected and do not disclose to any unauthorized person. All data is restricted to TemPlaza employees and external service providers only and they are entitled to use your personal information, however, it is forbidden to misuse this data. If anyone uses classified data in the wrong way, we will take appropriate disciplinary action.

However, we do not take responsibility for data used during PayPal payment as your personal information used there is not registered by our system and has to be protected by PayPal security system.

 

Consent to disclose data

We need to have consent to disclose your personal information because it is impossible to make any purchase without it. If you do not agree to share this data with us, it will be barely possible to offer you any services/ products.

At any time, you may inform us about not willing to share with us your personal information and disclosing it. However, because of that fact our services offered will be restricted. Apart from that, there are some situations where we are forced to use your personal information despite the fact that you withdraw your consent to disclose your information.

 

Contact information

Should the need arise, you would contact us at: [email protected]

Term of Use
  1. IMPORTANT INFORMATION: Please read carefully this Terms and Conditions. Once you registered as a member of TemPlaza, you are supposed to be aware of and agree to all terms and conditions as following. Under any condition, we have the right to change any terms of use without pre-announcement. And member agreement is required to continual use of all websites under new terms and conditions.
  2. DELIVERY: After you finish the payment process, TemPlaza will send member information to your email address in no later than 24 hours. If you do not receive your information by this time, please do not hesitate to contact us through our website or at [email protected] When signed in with your personal information, you will have fast access to all of our products and forum.
  3. MODIFICATION: Every modification can be made to your website as to meet user's demand. Publishing or reselling is unauthorized under any circumstances. Modification or deletion to authorized information in the header of files is not allowed. Only author copywright information at the footer of the Template can be removed if needed.
  4. LICENCED DOMAIN DECLARATION: You have to register the domain/site URL which use our products to our domain management system to authorize your license. Basically, each type of license could be used in a limited number of domain/site URL. Domain/site URL must be registered in license duration of validity. New domain/site URL can not be registered if your license is out of date.
  5. LIMITED USAGE OF PRODUCTS: Members can download all products in license duration of validity. These products can be installed to your domain once it is registered, even if your license if out of date; However, at this time you can not log in, download other products, or join the forum. You have to register a new license to continue logging in member areas and download products.
  6. MEMBERSHIP RENEWAL: Any member when register a new license will receive a discount of 10% for Business package or 15% for Developer package. Members will receive alert mail when their license is going to be out of date before 7 working days. If you continue to buy a new license with us all you have to do is to log in with the account activated by your old license. By this way you will receive our discount immediately.
  7. UNAUTHORIZED USE: You may not place any of our templates, modified or unmodified, on a removable storage medium, website or any other medium and offer them for redistribution or resale of any kind without our prior written consent. You may not sub-license, assign, or transfer your membership in TemPlaza Club to anyone else without our prior written consent.
  8. OWNERSHIP: Intellectual property right request to any of our product is unavailable (both updated or pre-updated products). All of our products is registered and legal. All products are provided with no guarantee under any form, indication or implication. TemPlaza shall not hold any responsibility to any damage and loss, direct or indirect, unexpected, abnormal; damage and loss appear when using or unable to use our products.
  9. UPDATES: All of our products are created with integration to the current update version of Joomla and WordPress, but we do not assure the integration to future version of CMS. Our forum can be solely used to solve any problems regarding software versions.
  10. REFUND: Don't hesitate contact us, refund within the last 15 days. We’d love to know where things went wrong, or how we can improve our offering. Please include your order number so we can refund you as soon as possible.
  11. WARRANTY AND SUPPORT: TemPlaza do not provide guarantee and assurance for any product under any form. We can not assure customers that our products could integrate to all Extensions and Plugins provided by the third Party. The integration ability should be demonstrated in demo server. Customers have to make sure that their current browser could work with our products because we do not assure that our products integrate to all Browser combinations. Customers have to keep license registered to log in to our forum to post question and receive our solution to problems exist.

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